We used the bcone for a few days before it started turning on by itself, even when the home device and app were off. After numerous false alarms, we contacted the seller through Amazon and their website but did not receive any response.On several occasions, it took us over an hour to turn the device off (while the loud alarm goes on ). Eventually, we opened it to remove the batteries and found water inside.We missed the return deadline by three days, and now the seller is not responding to our warranty claims or requests for repair or replacement of the pool unit.Considering the price of the product, we expected better quality and customer service.Update: customer support replied when contacted via their website and offered refund (subject to us paying for the return postage).

When I spoke to someone on Friday afternoon, they said I would receive a response by Sunday at the latest. When I woke up Sunday, there was an email from Yuval at Lifebuoy and after following his simple instructions the problem was resolved. Excellent service and an excellent product!!

Son un excelente accesorio para la alberca, indispensable en cualquier lugar donde haya niños.

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Detecta cualquier incidencia que ocurra en la piscina, muy importante para el niño pequeño. El servicio técnico nos ha respondido muy rápido y atento a una demanda sobre las baterías.